Delivery and returns
Frequently asked questions
Below are the most frequently asked questions about our delivery charges.
What do Eight Arms charge for delivery?
A delivery within the Netherlands incurs a charge of €5.95 up to an order value of €50.00 and above (exclusive of delivery charges) when delivery is FREE. From time to time we may have special offers where we reduce or waive our shipping charges. These will be clearly stated on the home page.
Can I return a product or exchange it?
We are unable to accept returns of products that carry a personal laser cut or etching, but plain (unprinted) items can be returned or exchanged. This page provides you with further information about returns, just click on this heading returns and exchanges.
Delivery charges Netherlands
Order value up to €50.00: €5.95
Over €50.00: FREE OF CHARGE
For shipping within the Netherlands one single delivery charge applies (€5.95) irrespective of the number of items ordered. Depending on the size and volume of the items ordered, we will ship your order in an envelope or as a parcel. On the day we offer your item(s) to GLS for delivery you will receive an email from us to confirm shipment. If your order is delivered in an envelope it will not be pushed through your letterbox as all of our items have to be signed for on delivery. If you spend in excess of €50.00 (exclusive of delivery charges), shipping will be FREE.
Delivery charges to other countries
Please find below our charges for shipping abroad. We use GLS for all of our shipments outside of the Netherlands.
Would you like your order sent to a different country? Give us a call; we’ll be pleased to help you.
We aim to ship your orders within four days. This means that we aim to manufacture and ship all products on the following working day from receipt of your order. Once we are confident we can manage this without disappointing our customers we can amend the delivery terms as stated on our website.
You can also collect your order from Eight Arms if you wish. You can select this option on check-out and, needless to say, no delivery charges will be incurred. Please pop into see us at our Almere offices (Operetteweg 37, 1323 VK Almere). Our opening hours are Monday – Friday 09:00 – 17:00.