Placing an order
Will I receive an order confirmation after placing my order?
After placing your order you will automatically receive a confirmation email. You can expect to receive this within 5 minutes at the email address used while placing the order. If you are unable to find the email, please check your spam folder first.
If you are unable to find it in the spam folder, please check the email address spelling. If this contains an error, please contact us. We will correct the email address and resend the confirmation email to you. Is the email address correct, yet you simply haven’t received the email? Please contact us.
Will an invoice be included with my order?
The invoice and all other information concerning your order will be emailed to you only. The order will be sent without any further information, to ensure that the person receiving the order won’t be able to see it. If you would like to add a card, please let us know.
How soon will my order be shipped?
Your order will be shipped in less than 5 days. If you need your order asap, please let us know so we can let you know what is possible.
Can I use special characters?
It is possible to use special characters to personalise our gifts, with the exception of Cyrillic, Chinese, Greek and Arab characters for (not very interesting) technical reasons. Emoticons can also be used. If the character is not showing up correctly in the end result, please contact our Customer Service team.
Can my order be shipped overseas?
Absolutely! You can choose an alternative shipping address in the second step of the shopping basket while completing your order. If you would like to know the overseas shipping costs, just click on the shipping costs shown under the product price. You will now be able to see the exact shipping costs and term of delivery for your gift.
Is my product currently in stock?
The product shown on the website are always in stock, unless stated otherwise. Are you interested in ordering large quantities? Please contact Customer Service for insight into the current stock.